Returns & Exchanges
We understand the importance of the right product and the right fit, and we want you to love your DKY Bikes bike and Bontrager gear. To make a return, please follow these guidelines:
To Qualify For A Return:
Returns will be accepted within 30 days of purchase.
The item(s) must be in new, unused condition with original packaging.
Proof of purchase required.
A refund will be applied to the original card used in the transaction.
Return To DKY Bikes Retailer:
Bring your order, with proof of purchase, to your local DKY Bikes retailer. Bike returns must be returned to the local DKY Bikes retailer who assembled your bike.
Return By Mail:
Return shipping is free to customers with registered accounts. Log in to your account to print a prepaid shipping label. If you do not have an account, mail your return with the original packing slip to the DKY Bikes address printed on your packing slip. We suggest return by a carrier that can track delivery, such as UPS, FedEx, or Registered USPS mail. You are responsible for all return shipping charges if you checked out as a guest at shop.dkybikes.com.
You will see a credit on your credit card account within 30 days. However, most of our customers will see it within 4-10 business days.
Bikes & framesets can be returned within 30 days if in new and unused condition. When you pick up your order or have it delivered, your DKY Bikes retailer will review the purchase with you and make sure it meets your expectations. Questions regarding your purchase should be directed to the DKY Bikes retailer of delivery. DKY Bikes warehouses will not accept returned bikes or framesets.
Shop.dkybikes.com offers refunds rather than exchanges. If you need another item in a different size or color, or different product altogether, please place a new order and follow the return procedure to receive a credit for your original purchase.
Return Credit Status
Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4-10 business days.
Unconditional Bontrager Guarantee Return
If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.
This guarantee includes Bontrager aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.
Shipping Charge Refund
If there was an error on your order such as wrong item shipped or damage during shipping, DKY Bikes will credit your original shipping charges (if applicable). Contact us: firstname.lastname@example.org.
Shipping charges will be refunded if DKY Bikes: 1) ships the incorrect merchandise; 2) the merchandise was shipped damaged or defective; 3) the merchandise was damaged in shipping.