Shipping & Delivery
Shipping & Pickup
Shop.dkybikes.com offers convenient delivery options:
Ship To Your Address:
Available for accessories only. If you choose standard or expedited ground shipping, your order will be delivered to the specified shipping address in your account. Refer to shipping table below for ground and expedited shipping charges and expected delivery date.
Ship To Store:
Available for both bikes and accessories. DKY Bikes offers free standard ground delivery to your local preferred DKY Bikes retailer. Your order will be available for pick up within 3-5 business days. Allow extra time for bike orders. There are no additional assembly charges for bikes. Orders will be held for 14 business days after arrival. If you are unable to collect your order within this time frame, please make arrangements with your selected retailer. Expedited shipping is not available if you ship to a DKY Bikes retailer. Due to the added costs for shipping bikes to Alaska or Hawaii, there is a flat rate of $135.00 for shipping 1 or more bikes.
When you pick up your order please provide the following:
1. A copy of your order or shipment confirmation
2. Credit card used in the transaction
3. Photo ID
Upon Delivery, Please Provide The Following:
1. A copy of your order or shipment confirmation
2. Credit card used in the transaction
3. Photo ID
*Shipping Schedule Applies To Orders Placed Before 2pm CT.
Expedited shipping to Hawaii or Alaska may take an additional 1-2 business days. Due to the added costs for shipping bikes to Alaska or Hawaii, there is a flat rate of $135.00 for shipping 1 or more bikes.
DKY Bikes ships Monday through Friday, except national holidays.
Ship to store delivers in 3-5 business days to retailer. Allow 4-7 days for pick-up if you ordered a bike.
Retailer home delivery delivers in 3-5 business days to retailer. Allow 4-7 days for home delivery.
Tracking My Order
You will receive a shipping confirmation email with a tracking link after placing your order. Registered account users can log into their account for delivery status.
Ship To Store Order Pickup
Ready For Pickup
Your DKY Bikes retailer will contact you when your order is ready for pick up either through phone or email.
Your order wlll be held for 14 business days. Please make arrangements with your DKY Bikes retailer if you are unable to pick up within 14 days.
Picking Up Your Order
Please bring a copy of your receipt, the credit card used in the transaction, and a photo ID.
Bike Order
Bikes are intricate machines. In order to give you the best possible riding experience, your retailer will need at least 24 hours to build and fine-tune your new bike before it is ready for collection or delivery.
Ship To Your Address And Order Pickup
Each order can only use one shipping method. If you want an order to ship to your home and your local retailer you will need to place a separate order for each method of delivery desired.
International Shipping
At this time, we only offer shipping to addresses within the United States. We do not ship to freight forwarding addresses.
APO & Post Office Box Shipping
At this time, we can only ship to residential or business addresses. If you have a PO Box, consider shipping your order to a retailer for free!